Zendesk files for $150 million IPO, buys chat software startup Zopim

zendesklogo-webrazziZendesk, the provider of cloud-based customer services software and solutions, announced today that it has filed for an IPO on the New York Stock Exchange. In a separate press release a few minutes later, the company said it had acquired Singapore-based Zopim, a software developer for chat-based customer contact.

Zendesk said in an official press release that neither the price range, nor the amount of shares to be sold at the proposed offering had yet been determined. But according to the standard S1 doc submitted to SEC, the company will seek to collect up to $150 million funding through the sales at NYSE, giving some indication.

Founded in Denmark in 2007, Zendesk later moved its global headquarters to San Francisco, and grew quickly to become a leading provider of CRM software solutions, mostly focused on small and medium size businesses. It has now over 40,000 customer accounts from 140 countries. The company says in its declaration that revenues have almost doubled each year since 2011, to $72 million in 2013, with net losses meaning the accumulated deficit reached $64.5 million by December 31, 2013.

The acquisition of Zopim may well be expected to add to the tech capabilities of the company, as well as boosting its desired success in the upcoming IPO. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together, the press release reads.

“Real-time chat has become the foundation for how customers want to communicate online today. It is convenient for customers and makes companies more approachable to more people,” said Mikkel Svane, founder and CEO of Zendesk.

Zendesk plans to integrate Zopim chat with its customer service platform in the upcoming months to offer live and proactive chat for its customers. Zopim will ultimately be bundled in all Zendesk customer service platform trials as part of the integration, and existing Zendesk customers will have new options for adding Zopim to their accounts. Yet, Zopim will continue to be available as a standalone live-chat tool.

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